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TGE Solar LLC Privacy Policy

Effective Date: February 23, 2025

TGE Solar LLC, an Ohio limited liability company (“TGE,” “Company,” “We,” “Our,” or “Us”), is committed to protecting your privacy. This Privacy Policy outlines the information we collect, how we collect it, and how we process, use, and protect your personal data when interacting with our website and services.

This policy applies to all information we collect:

  • On the Website: www.tgesolar.com (“Website”).
  • Via Communications: Email, text messages (including A2P SMS), and other electronic communication between you and us.
  • Through Mobile and Desktop Apps: Including those you download for dedicated, non-browser-based interactions with our Products.
  • On Third-Party Platforms: Where we may have advertising and content linked to this policy.

This Privacy Policy does not apply to data collected through offline channels, other websites we may operate, or third-party sites, including advertisers.

By using our Products and submitting your data, you agree to our Privacy Policy. If you disagree, do not use our services.

1. Children Under the Age of 13

We do not knowingly collect information from children under 13 years old. If we discover such data, we will delete it promptly. If you’re a minor (under 18), you must have parental consent to use our services.

2. Information We Collect and How We Collect It

We collect several types of data, including:

  • Personal Information: Name, email, phone number, postal address, etc.
  • Transaction Information: Details related to purchases or subscriptions.
  • Device and Location Information: IP addresses, device identifiers, location data.
  • Usage Data: Your interactions with our website, apps, or products, including browsing behavior, clicks, and preferences.
  • Financial Information: Credit card information provided for transactions.

3. Information You Provide to Us

When you use our services or fill out forms, we collect information such as:

  • Registration details, service subscriptions, and transaction details.
  • Customer service communications.
  • Feedback and responses to surveys.

4. Automatic Data Collection

Through cookies, web beacons, and other tracking technologies, we collect data about your browsing behavior, including:

  • Web Logs: IP addresses, device information, and browsing patterns.
  • Cookies and Analytics: Used for service improvement, analytics, and user customization.

You can manage your cookie preferences through browser settings.

5. Third-Party Use of Data

Some third-party entities may track your data, including advertisers and service providers. We work with vendors like Google Analytics, but they operate under their own privacy policies.

  • Google Analytics: Used to track website traffic and personalize ads. Google may share this information across their services.

You can manage your preferences regarding targeted advertising by visiting Network Advertising Initiative at optout.networkadvertising.org.

6. How We Use Your Information

We use your data for various purposes:

  • To provide and improve our products and services.
  • To communicate with you regarding account details or transactions.
  • For advertising purposes, with your consent.
  • To comply with legal obligations.

7. Data Retention and Access

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. You have the right to access, modify, or delete your personal data as detailed in Section 10.

8. Data Security

We use industry-standard security measures to protect your data, including encryption and secure servers. However, we cannot guarantee the absolute security of data transmitted over the internet.

9. Disclosure of Your Information

We may share your information:

  • With Affiliates: To support our business operations.
  • With Service Providers: For fulfillment, support, and payment processing.
  • In Legal Cases: To comply with legal obligations, or protect the rights of TGE or others.

10. Your Rights

Depending on your location, you may have rights under applicable data protection laws, such as the GDPR or CCPA. You can request access to, correction of, or deletion of your personal information.

11. Cross-Border Data Transfers

If you are located outside the United States, please note that your data will be processed in the U.S. The U.S. does not have the same level of data protection as some other countries, but we implement safeguards such as Standard Contractual Clauses to protect your information.

12. Your California Privacy Rights

Though we do not currently provide services in California, California residents may have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). For more details, visit our CCPA Privacy Notice.

13. Do Not Track Requests

We do not currently respond to “Do Not Track” signals as there is no universally accepted standard for such requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the changes on this page. Please review this page periodically to stay informed.

15. SMS Terms and Conditions

By providing your mobile phone number, you consent to receive SMS messages from TGE Solar LLC related to [purpose of messaging].

  • Message Frequency: Message frequency may vary.
  • Message and Data Rates: Standard message and data rates may apply depending on your carrier.
  • Opting Out: You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
  • Help and Support: If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at [support contact information].

SMS Privacy Policy: No mobile opt-in data will be shared with third parties for marketing/promotional purposes. All text messaging originator opt-in data and consent will remain confidential and will not be shared with third parties for marketing.

16. Contact Information

If you have any questions about this Privacy Policy or our practices, please contact us at:
info@tgesolar.com